SHIPPING INFORMATION

Delivery in the UK is free. Delivery is by Royal Mail Tracked, Signed For, Special Delivery, or by Courier for large and/or high value items.

Your pen will be securely packed in a padded envelope or box. It will be sent by the most suitable Royal Mail service.

Outside the UK delivery is by Royal Mail International Tracked or Royal Mail Signed For. Please ask me for a quote covering postage, insurance and currency conversion if required. The shipping price varies according to the value of the item. Please see the lists below.

I will post to the following European countries:
Andorra, Austria, Belgium, Bosnia and Herzegovina, Croatia, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Luxembourg, Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Portugal, Serbia, Spain, Sweden, Switzerland.

Here are my shipping policy details:

UNITED KINGDOM
Order cut off time: 11.00
Handling time: Mon-Fri, 1-2 days
Transit time: 1-3 days
Total delivery time: 2-5 business days
* Buyers can upgrade to next day delivery for a fee (to be agreed)

EUROPE & USA
Order cut off time: 11.00
Handling time: Mon-Fri, 1-2 days
Transit time: 3-8 days
Total delivery time: 4-10 business days

EUROPE & USA Shipping Prices (based on item value including insurance)
Up to £200: £15.00
£200.01 – £500.00: £17.50
£500.01 – £1000: £25.00
£1001.01 – £2250.00: £50.00
£2250.01 and above: £65.00

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RETURNS

Vintage Items:
I am happy to accept returns that have been returned to me no later than 2 weeks after purchase, if you believe that the website description was incorrect. As long as the pen is returned in the same condition as when you received it I will send a full refund, less the cost of postage. I cannot give a full refund on a pen that I describe as never being inked or used if you actually ink or use it unless there is a fault with the item that I did not point out. Please contact me before sending the pen back as often any problems can be ironed out with nothing more than an email or two. In all cases, I MUST receive the item back with me within 2 weeks of the original purchase date if you require a refund.

New Items:
I am unable to accept returns for new items if they have been used in any way. You may dip a fountain pen's nib to test its writing characteristics, but I am unable to accept returns on fountain pens that have been filled with ink.

Any returns under the distance selling rules must be notified in writing within 2 weeks of receipt of the item. You must return the item to me at the address below, and at your own cost.

If you are outside the EU and are returning goods for exchange or refund, please declare "NCV" (No Commercial Value) on the customs slip and make sure that you state the items are "returned for refund" or "returned for exchange". If this is not done I will be charged import duties and VAT which I do not pay on returned items.

Mark Kermode
55 Woodland Way
London N21 3QB

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DISTANCE SELLING REGULATIONS

If you change your mind about purchasing goods from us, if you can, please inform us before we have sent your purchase to you so that we can easily and quickly refund your payment in full. If you have already received your purchase, buyers who reside within the European Union have, under the Distance Selling Regulations, seven working days from receipt of the goods to cancel the transaction. You should inform me in writing by email or by telephoning me, using the number provided under Contact Information. You should return the goods to us carefully packed and at your expense by the same method used by us to send the goods to you. The pen or pens should not have been tampered with in any way and must be received in the condition sent. After inspecting the goods, we will refund your purchase price in full.

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WARRANTY

I warrant that the goods you receive will not vary significantly from the written details and photographs shown on my website. I provide a comprehensive written description and also provide several clear photographs, often using a macro lens which displays our pens highly magnified.