Frequently Asked Questions
-
Delivery in the UK is free. Delivery is by Royal Mail Signed For, Royal Mail Special Delivery, or by Courier for large and/or high value items.
Your pen will be securely packed in a padded envelope or box. It will be sent by the most suitable insured Royal Mail service.
Outside the UK delivery is by Royal Mail International Tracked or Royal Mail Signed For. Please ask me for a quote covering postage and currency conversion if required. I will post to the following European countries:
Andorra, Austria, Belgium, Bosnia and Herzegovina, Croatia, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Luxembourg, Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Portugal, Serbia, Spain, Sweden, Switzerland.Orders will be shipped within 2 working days of receiving payment.
-
You may pay for your purchase using all major credit and debit cards using Stripe or PayPal. ApplePay is available for mobile payments. Payment may also be made by bank transfer – please ask for our account details if you wish to pay by this method. Buyers from Europe, please contact me to discuss payment options.
-
We warrant that the goods you receive will not vary significantly from the written details and photographs shown on our website. We provide a comprehensive written description and also provide several clear photographs, often using a macro lens which displays our pens highly magnified.
-
If you change your mind about purchasing goods from us, if you can, please inform us before we have sent your purchase to you so that we can easily and quickly refund your payment in full. If you have already received your purchase, buyers who reside within the European Union have, under the Distance Selling Regulations, seven working days from receipt of the goods to cancel the transaction. You should inform us in writing by email or by telephoning us, using the number provided under Contact Information. You should return the goods to us carefully packed and at your expense by the same method used by us to send the goods to you. The pen or pens should not have been tampered with in any way and must be received in the condition sent. After inspecting the goods, we will refund your purchase price in full.